Shipping Policy

Welcome to Futura Club! We’re committed to delivering your purchases safely and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Shipping Locations

We currently ship to all major cities and regions within Colombia. For international shipping, please contact our customer support prior to placing your order to confirm availability and applicable rates.

2. Processing Time

  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your payment confirmation.

  • Customized or Pre-Order Items: Processing may take additional time; any delays will be communicated via email.

3. Shipping Timeframes

Shipping Method Estimated Delivery Time
Standard Shipping 3–5 business days
Express Shipping 1–2 business days
International Shipping 7–15 business days*

*International shipping times vary depending on location and customs clearance.

4. Shipping Costs

  • Standard Shipping: Free for orders over COP $200,000.

  • Orders under COP $200,000: Shipping costs are calculated at checkout based on your location.

  • Express Shipping: Additional charges apply, shown during checkout.

5. Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number and a link to track your shipment in real time.

6. Delivery Issues

If your order is delayed, lost, or arrives damaged:

  • Contact us at info@futuraclub.com.co within 48 hours of delivery.

  • Provide your order number, photos (if applicable), and a description of the issue.

  • We will work quickly to resolve the problem with the courier service.

7. Customs & Duties (International Orders)

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. Futura Club is not responsible for delays due to customs.

8. Incorrect Shipping Information

Please ensure that all shipping details are correct before submitting your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

9. Questions?

If you have any questions regarding your shipment or need special delivery arrangements, feel free to contact us:

📧 Email: info@futuraclub.com.co
📞 Phone/WhatsApp: (+57) XXX XXX XXXX

Thank you for shopping with Futura Club — where elegance meets reliability.